bd35's Privacy Policy
This document provides a full description of how your personal information is collected, used, and protected on the bd35 platform.
Table of Contents
- Scope and Applicability of This Policy
- Types and Methods of Data Collection
- Purposes of Data Use
- Data Storage and Security
- Sharing Data with Third Parties
- Cookies and Tracking Technologies
- Your Rights and Choices
- Account Security and Responsibility
- Protection of Minors
- Changes to This Policy
- Contact
Important Notice: This privacy policy applies to all users of the bd35 platform. Continuing to use the service means you have accepted the terms of this policy.
1Scope and Applicability of This Policy
bd35 is an online gaming and betting platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to our website, mobile application, and all related services.
Through this policy, we want to make clear that bd35 takes users' personal information very seriously. Whenever you use our platform — from registration through deposits, playing games, or using the live casino — protecting your information is our primary responsibility.
The terms set out in this policy complement our Terms and Conditions. Reading both documents together will give you a complete understanding of the legal framework governing use of the platform.
This policy is written in English and will be interpreted in accordance with applicable laws of Bangladesh. If you have any questions, please contact us via our 24/7 live chat or email.
2Types and Methods of Data Collection
2.1 Information Collected at Registration
When you create an account at bd35, we collect the following information:
- Full name and date of birth (for age verification)
- Mobile number and email address
- Username and password for login (stored in encrypted form)
- Preferred payment method (bKash, Nagad, Rocket, or Upay)
2.2 Information for Identity Verification
In certain situations — particularly for large withdrawals — bd35 may request additional information to confirm the account holder's identity. This may include a copy of a national identity card or other government-issued ID. This information is used solely for identity verification purposes and is stored securely.
2.3 Automatically Collected Information
When you use bd35, some information is collected automatically:
- IP address and device information (operating system, browser version)
- Browsing patterns on the platform and gaming activity
- Login time, session duration, and features used
- Transaction history — details of deposits and withdrawals
2.4 Payment-Related Information
bd35 processes payments through bKash, Nagad, Rocket, and Upay. Once a payment is completed, only the transaction reference and amount are stored in our system. Mobile financial service PINs or passwords are never stored on bd35's servers.
3Purposes of Data Use
bd35 uses collected data for specific and legitimate purposes. Each purpose is described in detail below:
3.1 Providing and Operating Services
- Creating, maintaining, and verifying accounts
- Processing deposits and withdrawals
- Tracking game history and balance
- Issuing bonuses and cashback — such as the 120% welcome bonus or VIP weekly cashback
3.2 Security and Fraud Prevention
bd35 monitors the activity of each account to detect unusual transactions or suspicious behaviour. This protects users from account theft, unauthorised access, and financial fraud.
3.3 Customer Support
When you contact the support team via live chat or email, your account and transaction information is used to resolve issues quickly and effectively.
3.4 Platform Improvement
By analysing overall user behaviour, bd35 improves the quality of its services — adding new game categories, making payment processes faster, or improving the mobile app experience.
3.5 Communication and Notifications
Important notifications about your account activity, security alerts, and information about new services may be sent to your mobile number or email. You may ask our support team at any time to stop receiving promotional messages.
4Data Storage and Security
bd35 follows industry-standard security measures to protect user data. Our technical and organisational security framework is described below:
4.1 Encryption
All data exchanged between your browser and bd35's servers is protected by SSL (Secure Sockets Layer) encryption. Passwords and sensitive personal data are stored in encrypted form — they are never stored in plain readable form under any circumstances.
4.2 Access Controls
Access to bd35's databases is granted only to authorised staff and is limited to their specific responsibilities. All internal access is logged and regularly audited.
4.3 Retention Period
Your information is retained for the full duration that your account remains active. Even after an account is closed, financial transaction records may be retained for a set period to meet applicable legal obligations. Once that period has passed, data is securely deleted or anonymised.
Security Advice: Use a strong and unique password to keep your account secure. Never share your password or OTP with anyone. If you notice any suspicious activity, inform our support team immediately.
5Sharing Data with Third Parties
bd35 does not sell or rent users' personal information to third parties for commercial purposes. However, data may be shared in the following limited circumstances:
5.1 Service Providers
For payment processing, technical infrastructure maintenance, and customer support, bd35 works with trusted third-party service providers. These organisations are given access only to the information needed to complete specific services and are required to meet our privacy standards.
5.2 Game and Technology Partners
Game providers including Pragmatic Play, PG Soft, Evolution, JILI, and Spribe may use limited technical data to operate their games. They do not have access to your full identity information.
5.3 Legal Obligations
Data may be provided to authorities in accordance with applicable laws in Bangladesh or court orders. In such situations, bd35 will endeavour to notify the user in advance where possible.
5.4 Business Changes
If there is any change in bd35's ownership or structure, user information may be transferred under the terms of this policy. Users will be informed in advance in such cases.
6Cookies and Tracking Technologies
Cookies and similar technologies are used on the bd35 website and app. These help improve the user experience and ensure the platform functions properly.
6.1 Types of Cookies
- Essential Cookies: Required for maintaining login sessions, security verification, and the core functions of the platform. Without these, the service will not work properly.
- Functional Cookies: Remember your preferences — such as language selection and interface settings.
- Analytical Cookies: Help us understand which pages are used most and where improvements are needed.
6.2 Cookie Controls
You can control or delete cookies from your browser settings. However, disabling essential cookies may prevent some important features of bd35 from working properly.
7Your Rights and Choices
As a registered user of bd35, you have the following rights regarding your personal information:
7.1 Right to Know
You may request at any time to know what type of information bd35 holds about you. Such requests can be made via live chat or email.
7.2 Right to Rectification
If any information in your profile is incorrect, you may request that it be corrected. Contact the support team to update information such as your mobile number, email, or name.
7.3 Right to Erasure
You may request that your account at bd35 be closed. After closure, data that falls outside legal retention obligations will be deleted.
7.4 Right to Withdraw Consent
You may withdraw consent for promotional communications at any time. However, necessary notifications related to account activity will always be sent.
For more information about your rights and protections related to responsible gaming, please visit our Responsible Gaming page.
8Account Security and Responsibility
Keeping your bd35 account secure is a shared responsibility. Alongside the platform's technical protections, users must also remain vigilant.
8.1 User Responsibilities
- Keep your login details — username, password, and OTP — completely confidential.
- A single account may not be used by more than one person.
- If you log in from a public or shared device, log out at the end of the session.
- Be alert to phishing messages or suspicious links — bd35 will never ask for your password via email or SMS.
8.2 What to Do in Case of Unauthorised Access
If you suspect unauthorised access to your account, change your password immediately and notify the bd35 support team. Our security team will investigate promptly and take the necessary steps.
8.3 Fraudulent Activity
Operating multiple accounts, misusing bonuses, or opening an account using someone else's information are violations of bd35's terms. In such situations, bd35 reserves the right to suspend the account.
9Protection of Minors
bd35 is a service for adults only. No person under the age of 21 may use our platform, and age is verified during the registration process.
bd35 never knowingly collects or processes information from minors. If a user creates an account by providing a false age and this is later confirmed, that account will be closed immediately and the associated data will be deleted.
A request to parents and guardians — please ensure that younger members of your household cannot access bd35 from your device. If you notice anything suspicious, let us know immediately.
10Changes to This Policy
bd35 may update this privacy policy from time to time. Changes may be made due to new features added to the service, changes in law, or improvements to security standards.
If there are any significant changes, bd35 will send a notification to users' registered mobile numbers or emails and will clearly indicate this on the website. For minor edits, the "Last Updated" date at the top of the page will be updated.
Continuing to use the service after changes have been made means you have accepted the revised policy. It is therefore advisable to check this page regularly. If you have any questions about any part of the policy, please let us know before the changes take effect.
11Contact
For any questions, concerns, or requests regarding this privacy policy, you can contact us in the following ways:
Support is available in Bengali and English, 7 days a week, 24 hours a day.
To learn more about our privacy policy or for general information about bd35, you can visit our About Us page. For answers to common questions, you can also visit our FAQ page.